App / Slots
win13 collects and uses your account data only to operate the platform and process your transactions through configured local payment routes such as bKash, Nagad and Rocket. This policy explains what we collect, how we use it, and what choices you have — with access depending on your local law and eligible regions.
This policy applies to information win13 collects when you create an account, sign in, browse the lobby, or carry out a transaction using a configured payment route. The data we collect falls into a few clear categories: account registration details such as your name, email address and contact number; payment-related records generated when you transact through bKash, Nagad or Rocket; device and session data including your browser type, IP address and the pages you visit; and communications you send to our support channel. We do not sell your personal information to third parties. We share data only where it is necessary to process your payment, verify your account identity, or comply with a lawful request directed at us. Retention periods vary by data type — account records are kept for as long as your account remains active and for a period afterward as required by applicable rules. Session and device data is retained for a shorter operational window. Your access to this platform and the application of this policy depend on your local law and the eligible regions configured for win13. If a provision of this policy conflicts with a local legal requirement that applies to you, the local requirement takes precedence to the extent of that conflict. Payment context chips: bKash transaction logs, Nagad transfer records, Rocket payment history.
Transaction identifiers and amounts from bKash deposits are retained in your account history. You can review these records from the transaction section of your signed-in account page.
When you use Nagad, the transfer reference and session timestamp are recorded against your account. These logs help us resolve any query you raise about a transaction.
Rocket transactions are logged with the same account-level record-keeping applied to all configured payment routes. Your payment history is visible in the account area after you sign in.
Knowing the boundaries of this policy helps you understand exactly what win13 is responsible for and what sits with a third party. The four areas below draw that line clearly so you can make informed choices about how you interact with the platform, your payment wallets and any external link you follow from our pages.
This policy covers all data collected when you register, sign in or update your account details on win13. Any information entered into the account form or edited through the account settings page falls within this policy's scope.
Records generated when you transact through bKash, Nagad or Rocket on the win13 platform are within scope. However, the privacy practices of the wallet providers themselves are governed by their own separate policies, not ours.
Data about which game categories you browse — slots, live tables, crash games — is captured as session data and is within scope. We use this to keep the lobby functional, not to build advertising profiles.
Links from our pages to external sites, and the privacy practices of those sites, are outside the scope of this policy. If you follow an external link, review the privacy policy of that destination before sharing information.
You have several concrete options available to you regarding the data win13 holds on your account. First, you can review the information we hold by opening your signed-in account page — your registration details, transaction history and contact records are visible there. Second, if any detail is incorrect, you can update it directly through the account settings fields shown when you are signed in; for details that cannot be self-edited, reach out through our published support route and we will walk you through the correction process. Third, if you have a question about how a specific data category is being used — for example, how your bKash transaction log is stored or how long your session records are kept — you can raise that question through the support contact route published on this site. Fourth, if you wish to request that we delete data we hold on your account, you can submit that request in writing through our support channel. We will assess your request against any retention obligations that apply and respond accordingly. Access to these rights depends on your local law and the eligible regions configured for win13.
Open your account page after signing in. Transaction history, registration data and session summaries are displayed there. No additional step is required to view the information we hold.
Edit your name, contact number or email through the account settings fields. If a field is locked for self-editing, contact support directly and request the correction in writing.
If you want to know exactly how a record — such as your Nagad transfer log — is stored or shared, ask via our published support route. We will respond with a specific answer, not a generic one.
Submit a written deletion request through support. We assess it against applicable retention rules and confirm the outcome. Requests are not automatically approved where retention is legally required.
If you have a specific question about this privacy policy — how your data is stored, what a particular record means, or how to exercise a right described above — use one of the contact routes below. We respond through the same channels we use for account and payment support. Do not send sensitive financial credentials through any contact route; describe your query in plain language and we will follow up directly.
Open the live chat widget from any page on win13. Describe your privacy question and our team will respond. This is the fastest route for account-related data queries.
Send your privacy request or data question to the support email address published in the contact section of this site. Include your registered account email so we can locate your records.
The help centre on win13 contains published articles about account management and data handling. Check there first for common questions before raising a direct support ticket.
We handle the information connected to your win13 account with a consistent set of practices across data storage, cookie use, account security and retention. None of these practices are invented for this page — they reflect how the platform is actually configured and what you can verify through your own account settings and browser controls.
We use cookies to keep your session active, remember your signed-in state and understand which sections of the lobby you visit. You can adjust cookie preferences through your browser settings. Disabling all cookies may affect how the site functions for you.
Access to your win13 account requires your registered credentials. We do not share your password or login token with any third party. If you suspect unauthorised access, change your password immediately from the account settings page and contact support.
Account registration data is retained while your account is active and for a period afterward as required by applicable rules. Payment records — including bKash, Nagad and Rocket logs — are kept for an operational period aligned with transaction dispute resolution needs.
When we update this policy, the revised version is published on this page with the date of the change noted at the top. Continuing to use the platform after a policy update means you have had the opportunity to review the revised terms.
These are the questions that come up regularly when people read through the win13 privacy policy. Each answer points to a specific account action or published route, not a general statement.
We collect your name, email address and contact number at registration. If you transact through bKash, Nagad or Rocket, the payment reference and session timestamp are also recorded against your account. We do not collect payment wallet PINs or passwords.
Yes. Sign in and open your account page. Your registration details, transaction history and session summary are displayed there. If you need a broader data report that goes beyond what is shown on screen, submit a request through our support email.
We share data only where it is necessary to process your payment, verify your account or comply with a lawful request. We do not sell personal information. The wallet providers — bKash, Nagad, Rocket — handle your transaction under their own separate privacy policies.
Payment records from bKash, Nagad and Rocket transactions are retained for an operational period that covers transaction dispute resolution needs. Account registration data is kept while your account is active and for a further period required by applicable rules.
Open account settings when signed in and edit the fields shown there. If a field is not self-editable, contact support through live chat or email, describe the correction needed, and our team will process it after verifying your account identity.
Submit a written deletion request through our support email. We review it against any retention obligations — some records must be kept for a defined period regardless. We confirm the outcome of your request and let you know which records, if any, are retained and why.