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These terms set out the rules that govern your account on win13 — how access works, what you agree to when you register, and how we handle transactions made through bKash, Nagad, or Rocket. Access to win13 and use of any features on this site depend on your local law and the eligible regions we serve.
By opening an account on win13, you agree to these terms in full. They apply to every action you take on the site — browsing the lobby, depositing funds via bKash, Nagad, or Rocket, placing wagers, and withdrawing account balances. We update these terms when our services or operating conditions change; the version published on this page is the one in force. You are responsible for reading them before you use the site. Access to win13 is permitted only where local law and regional eligibility allow it. If you access this site from a jurisdiction where such services are restricted, you do so at your own risk and in breach of these terms. We do not accept liability for use in ineligible regions. These terms also cover how disputes between you and win13 are handled, including the process for raising a complaint and the steps we follow before reaching a resolution. Any dispute should be raised through our published support routes first. We aim to resolve account and transaction queries — including those involving bKash, Nagad, or Rocket payments — through direct contact before any formal escalation is considered.
All deposits and withdrawals processed through bKash are subject to these terms and to the transaction limits shown in your account at the time of the request.
Nagad transfers are governed by these terms alongside Nagad's own service conditions. We cannot override Nagad's own processing rules on our end.
Rocket payment activity on your win13 account is logged in your transaction history. Review that record in your account panel to verify each transfer.
You agree not to share account access, use automated tools, or attempt to manipulate outcomes. Breaches may result in account suspension pending review.
These terms apply specifically to the win13 platform and the services accessible through your registered account. They do not extend to third-party services you may reach from links on this site, nor to the internal policies of payment providers like bKash or Nagad. Understanding the boundary of what these terms cover helps you know where to direct queries and what falls outside our remit.
The terms fully govern how your account is created, verified, suspended, or closed. All account-level decisions — including access restrictions — fall within this policy.
Deposits and withdrawals made via bKash, Nagad, or Rocket on win13 are covered. Payment provider disputes on the wallet side fall outside these terms.
Game content, promotional notices, and lobby information published by win13 are within scope. Content accuracy from third-party data feeds is not guaranteed under these terms.
Links to external sites, wallet apps, or provider platforms are outside these terms. Once you leave win13, the destination site's own policies apply.
These terms are not one-sided. You have specific, practical rights under this policy that we are committed to honouring. You can request a record of your account activity at any time by accessing the transaction history section of your account panel — this includes all deposits, withdrawals, and wager records linked to your bKash, Nagad, or Rocket payments. If any detail on your account is incorrect — such as your registered contact information or payment method details — you can update it directly in account settings or raise a correction request through our support route. If you believe a policy decision has been applied incorrectly to your account, you have the right to raise a question through the published contact paths we maintain. We review each case on its merits. You can also request that your account be closed at any time by contacting support — this is a formal process that includes settling any pending balance before closure is finalised.
Open the transaction history in your account panel to see a full log of every deposit and withdrawal, including payment method and date.
Update your registered name, contact details, or linked payment method through account settings. Some changes may require identity verification.
If a decision on your account seems inconsistent with what is stated here, contact support with your account reference and the specific section in question.
You can close your win13 account by contacting support. Pending balances must be resolved first; the process is explained in the closure request flow.
If you have a question about these terms, the right move is to contact us directly through the routes published on this site. We do not accept policy queries through informal channels not listed here. Always include your account reference when reaching out about a specific transaction or account decision.
Start a live chat session from the support section of the site. Use this for account access questions or to flag a transaction discrepancy.
Send a written query to our published support email for detailed policy questions or when you need a written record of the response.
The help centre on win13 lists answers to common account and payment questions, including steps for bKash and Nagad deposit queries.
win13 collects account and transaction data to operate your account and process payments through bKash, Nagad, and Rocket. We retain transaction records for the period required to service your account and meet our operating obligations. You can request details of what we hold through the support routes on this page.
Your account is protected by the login credentials you set. We recommend a unique password not used elsewhere. Notify support immediately if you suspect unauthorised access to your account.
We use cookies to maintain your session and understand how the lobby is used. Cookie preferences can be managed through your browser settings at any time.
Account and payment records are retained while your account is active and for a period after closure. You can ask what we hold by contacting support with your account reference.
We update these terms when our services change. The publication date at the top of this page tells you when the current version took effect. Continued use after an update means you accept the new terms.
The questions below cover what people most commonly ask after reading through these terms for the first time.
Access and eligibility depend on your local law and the regions win13 serves. If online gaming services are restricted under Bangladesh law in your area, these terms do not authorise you to use the site. Check your local legal position before registering or depositing.
First check your transaction history in the account panel — it shows the status of every payment request. If the record shows a discrepancy, contact support via live chat or email with your account reference and the payment date so we can look into it.
We publish updates to this page when terms change, and the date at the top reflects when the current version took effect. Continuing to use your account after a change means you have accepted the updated terms. We recommend checking this page periodically.
You can update most account details in the settings section after logging in. For changes that require identity verification — such as your registered name or linked payment method — raise a request through support with the relevant details and we will walk you through the steps.
A suspended account is placed on hold pending review — you cannot deposit, withdraw, or wager until the review is complete. If your account has been suspended, contact support with your account reference. We will explain the reason and the steps needed to resolve it.
Contact support through the live chat or email route listed on this page and request account closure. Any open balance must be withdrawn first. Once the balance is settled and the request is confirmed, we process the closure and send written confirmation to your registered contact.